Digital Interactive Concierge Kiosks

interactive kiosks provide a convenient way for patrons to find information and get answers to their questions, encouraging customer loyalty while allowing visitors to tailor their own experience based on personal preferences. While customer service representatives are always available to help, they can be busy assisting other visitors. Kiosks can help to fill the gap.

As the world becomes increasingly digital, so does how we conduct our business. This is especially apparent in the hospitality industry, where guests can now use digital kiosks to check in and out of hotels, make reservations, and get recommendations for things to do in their destination city. The value of these interactive concierge kiosks cannot be overstated – they provide an efficient and convenient experience for guests while freeing up hotel staff to attend to other tasks. Hospitality means attending to your guests’ every need with prompt and accurate service. Using digital interactive concierge kiosks ensures that guests will always be cared for, offering greater control over how your guests experience your brand’s offerings.

Digital Interactive Concierge Kiosks

All this and more contribute to creating a positive customer experience while making every moment matter. These interactive kiosks provide a convenient way for patrons to find information and get answers to their questions, encouraging customer loyalty while allowing visitors to tailor their own experience based on personal preferences. While customer service representatives are always available to help, they can be busy assisting other visitors. Kiosks can help to fill the gap and provide a quick and easy way for customers to get the information they need. OpenEye Global’s experience designing and deploying digital interactive concierge kiosks makes us a leading industry expert in how to get the most value out of these technologies for your brand.

What Benefits Do Interactive Kiosks Offer?

Kiosks are deployed for various purposes, depending on the context of the environment they’re integrated into. Some examples of kiosk design purposes include:

  • Self-service
  • Informational
  • Product selection

Deploying these solutions offer numerous benefits for your brand’s image, ROI, and customer relations. Each is installed with the express intent to alleviate the workload on your employees and streamline the customer’s journey. Attendants can’t be everywhere at once, which can be an issue if a patron is kept waiting for longer than is reasonably expected. Kiosks help enhance the hotel experience, keeping guests informed, entertained, and invested throughout their stay without relying on company personnel to attend to them.

Improved Customer Satisfaction

Interactive kiosks keep your business moving, allowing you to assist clients, shorten wait times, respond to customer queries autonomously, and offer many features ranging from a FAQ list to wayfinding services. Keeping everything convenient and conducive to accelerating the customer journey helps keep your guests involved and satisfied with your services.

Cost-Effective Performance

Pound for pound, interactive concierge kiosks offer more value than your average employee. They’re the paramount solution for one-on-one interactions between your brand and your audience. With an employee, you’re looking at a suite of ongoing investments. A digital interactive concierge kiosk is ideal for replacing certain staff elements, allowing your brand to reallocate resources easily while improving performance without compromising personnel efficacy.

Customization

One of the hallmarks of excellent kiosk design is its ability to adapt. You can add or remove features, customize content and information to cater to your audience, and even harness analytics data to gauge performance. Your brand is unique, meaning your kiosks should represent that in how they are built.

When deploying digital interactive concierge kiosks, no one understands the technicalities and strategies better than our team at OpenEye Global. Visit our contact page or call (732) 407-5018 for more information.

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